Gambling City Forums

Don't give your money to these guys ....so here's the deal

I claimed my bonus, met the play through, in which then the actual bonus was removed leaving me with a cashable cash balance of $250 which was the max cash out allowed for that bonus. Yes I made sure I read the coupon t's & c's & everything in between. So I requested my withdrawal in the form of wire transfer (the only option). I get the confirmation they have received my request so now I wait, about 20 days later I log into my casino account only to find the $250 back in my account balance, I never received any notice of any kind that my withdrawal had been denied. So I thought possibly because I hadn't actually sent the faxback form with my new bank account details prior to requesting my cash out, was the reason for the denial. I had actually sent my updated bank info to add to my file like within a day of requesting my first cash out, so all my verification docs are current and up to date. I had emailed Anna also asking if she could look into why my cash out had been denied but received no reply. I try once again to request a cash out via wire transfer, received confirmation that my request had been received so I wait again. Same thing again, about after 20 days I check my casino account only to find my second attempt was denied with no email to or any notice telling me it had been denied.


So today I contacted Live support to inquire about my failed cash out attempts and just to verify that I was actually eligible to withdraw the $250 or maybe I had overlooked something in the T's & C's. Patrick was the name of the operator who assisted me, and he confirmed that I was eligible and there would be no reason why my cash out should not be approved. So I then asked Patrick if there were any further details as to why my previous cash out attempts had been denied, He said he would be more than happy to check on that, if I could hold just briefly. After about 3 min he informed me that my wait time may be longer normal due to the large number of Chat Sessions in place or something like that, Ok no problem. after five minutes of waiting I get this reply stating something to the effect That per Casino Management my account is being reviewed and could take up to 90 days. They will inform me when they have completed the review. I don't know why I didn't save the chat transcript, but anyway, I had heard they were doing this to make sure no chargebacks were made but I haven't made a deposit for over 6 months so how could I claim a chargeback. Management must be delusional if they think they will ever see another dime of my money, they so be blacklisted! Really I'd be content with the situation if I were just given a more exact detailed explanation, Ok I've said my piece plus some I'm done now

Well I finally received my $250, but only after I had posted the issue on "Nodepsitforum", they were able to contact the casino rep for me, which was how I ended up finally getting my first cash out from Golden Cherry. It took only 3 days from the time I requested the cash out to receiving the money in my bank account. I can't understand why I have to go to such drastic measures to get results, It was great that I got my winning's but I still won't ever deposit there again for the simple fact that you can't get in touch with anyone at the casino that can actually answer your questions. Just cause they paid doesn't make it all better, they still need to be blacklisted!