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pamela  
#1 Posted : Saturday, June 12, 2010 11:48:14 PM(UTC)
pamela

Joined: 6/12/2010(UTC)
Posts: 3
I WON 112,000 PROGRESSIVE JACKPOT PLAYING SLOTS FOOD FIGHT NOT BEING PAID MY WITHDRAWABLE BAL OF 110,000 DOLLARS CAUSE COUPON THAT THEY REDEEMED.THEIR CASINOS TERM STATES ALL COUPONS SHOULD BE REQUESTED AFTER DEPOSIT IS MADE THEY DONT WANT TO APPROVE MY WITHDRAWS.I HAVE CHAT SESSION SUPPORT SAYS SAME ABOUT REQUEST FOR COUPONS THEIR TERMS STATE THIS AND MY WITHDRAWABLE BAL. ON THEIR CASINOS CASHIER PAGE STATES TOTAL ACC.BAL. $110,697.26 WITHDRAWABLE BAL.$110,697.26 BONUS BAL. $0.00 todays total withdrawable 0 total acc.bal. 0 Not talking Not talking manager withdraws from withdrawable acc. bal

Edited by user Monday, August 23, 2010 7:38:17 AM(UTC)  | Reason: Not specified
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SteveRusso  
#2 Posted : Sunday, June 13, 2010 1:31:35 AM(UTC)
SteveRusso

Joined: 5/18/2010(UTC)
Posts: 49
Pamela,

I suggest that you go to gamblinggrumbles.com and click on the link to submit a complaint.

It would be helpful if you could include the following:

a. Your user name and/or account number at the casino.
b. Your full name.
c. The e-mail address you used when registering at the casino.
d. The city in which you live.
e. The e-mail address of the last person from the casino to write to you (if you still have it).
f. As many details as possible (when you registered, how much you deposited, how much you won, the reason the casino refuses to pay, etc.)

Gambling Grumbles does not charge you anything for trying to help you.

(It would be best if you were to write using regular capitalization. A letter typed all in capital letters, like your post here, is very liable to be sent to the junk mail box and not be seen.)

Edited by moderator Wednesday, July 07, 2010 9:57:29 PM(UTC)  | Reason: Not specified
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pamela  
#3 Posted : Wednesday, June 23, 2010 10:04:19 PM(UTC)
pamela

Joined: 6/12/2010(UTC)
Posts: 3
first i must say no matter what u read in either casinos terms they dont seem to be clear about bonus request but for sure they redeem these bonuses just a way to take your money and make sure if u win they find way to keep from paying out. bonus that redeems on your doposit will keep you from getting any large sum from casino even if its requested by you which thier rules and terms for redeeming bonus coupon use requst and redeem as one meaning i got to say they need to make sure support knows these fine lines to keep from telling people which turn to them for right answer from being mislead this happen to me Shame on you [-Shame on you x im not giving up cause i feel they not standing behind fact that support confirmed in live chat session with me that bonus should be requested after deposit if last transaction was free chip of or bonus than yes they answered my account page shows request before deposit and they redeemed it how what happen to rules and terms and condtions for reqeusting and redeeming i may be wrong here but who knows which is right they sure dont seem to. i just want to work this out n a postive way if possible its been 14 days sinse i got withdraw request recieved email from casino whats going on?
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Revel  
#4 Posted : Tuesday, June 29, 2010 2:48:47 AM(UTC)
Revel

Joined: 5/24/2010(UTC)
Posts: 27
Did you contact Steve at Gambling Grumbes?

Edited by moderator Wednesday, July 07, 2010 10:01:59 PM(UTC)  | Reason: Not specified
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Graeme  
#5 Posted : Wednesday, July 07, 2010 10:03:05 PM(UTC)
Guest

Joined: 4/30/2010(UTC)
Posts: 294
Pamela,
Rather than post a blow by blow commentary of your dealings with the Casino (which the rules do not permit), please contact GamblingGrumbles.com if you would like your problem mediated.
Your recent posts have been deleted for this reason.

It's OK to post the results of the mediation or the final outcome of the dealings with the casino.

Graeme Levin

Edited by user Saturday, August 21, 2010 10:48:23 PM(UTC)  | Reason: Not specified
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pamela  
#6 Posted : Saturday, January 29, 2011 11:19:41 PM(UTC)
pamela

Joined: 6/12/2010(UTC)
Posts: 3
Graeme Thank you for getting my email over to steve.He took my info.I still have a hope maybe to give you my final outcome.Us the ones depositing are wondering how they keep getting rich.Manager of casino which my disputes all come to hold he withdrawed winnings after he approved them/?Who can stop the manager?manager must be human right.
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