Joined: 3/25/2016(UTC)
Posts: 1
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Right Im gonna try to be fair and not taint Bet365 too much because I hope this could just be a in office personal error of judgement, and resolved easily here. This is the details of my ongoing dispute. About 3-4 Weeks ago my Bet365 account was locked after I won successive large amounts on some sports bets, the largest amount being from the photo attached here, leaving my account balance on £29,500. They requested my ID documents which I provided but wanted to see further information, like screenshots of how I funded money into my, original deposit method, Neteller. I sent this in and was then told they could not pay into my Neteller Account and would only pay into my Bank Account. I told them I would much prefer to be paid back into my Neteller Account, I do not like linking my online gambling to my Bank Account, so this is why i used Neteller to deposit in the first place. They refused, the manager called me saying the money will remain locked and my only options is to go to see a lawyer or call the police. My heart sank and I said 'No, I will send my Bank Statement, just pay me to my Bank' he then agreed and told me to send my Bank Statement in.
I decided to send a photo of myself actually holding a bank statement because they seem to be questioning my identity on the phone. I get a call from them 3 Days later saying 'I am not receiving my payout definitely' again stating my only option now is to call the police or get Legal help. They said reason being was, 'we believe a third party was involved on your account' This is not true nor relevant. I say relevant because here is how I have used my Bet365 account for the past Month or so before this dispute.. I placed many sport bet accumulators betting quite high stakes, these bets were sometimes mixed with golf and Darts selections, all sorts. I had many Casino Sessions playing BJ, Casino Hold Em and sometimes slots, again i was betting fairly high stakes. Throughout one day i must of staked about £4-5000 on card games inside the Casino section. My whole play over the Month was basically very high risk % chance to lose money not gain. Therefore how and why would a 'third party' use my account for such reasons and how isit I can explain every bet I placed in this time, it Sounds abit strange to me.
The most important fact of this dispute is the balance on my account is not related to a Bonus, its simply cash when i did this bet. What benefit or advantage could a 'third party' possibly gain playing casino games and sports betting without a bonus? Over the course of the month I did really well winning on some sports bets, on one particular accumulator it came down to the throw of a dart for me to win. I was depositing and withdrawing perfectly fine in this time before this dispute started. Maybe Bet365 have a winning limit they was allowing me or anyone to reach before they put a stop to it, fair enough but not like this, not refusing, and refusing is putting it lightly, to pay me my balance of £29,500. After a month of going back and fourth Bet365 are now refusing to respond to me, so now I'm trying everything I possibly can to help online and at social media before I have too spend fortunes on a legal battle.
Has anyone here had a similar problem with Bet365? I will appreciate any opinions on this. Thanks
Also how can i upload the screenshot of the bet i won?
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Joined: 4/30/2010(UTC)
Posts: 294
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Hi Lady Could I suggest you contact Steve at www.GamblingGrumbles.com with your issue?
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Joined: 4/2/2016(UTC)
Posts: 2,364
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A response to Bet365 casino - I'm unable to play at this casino anymore as they are banned from South Africa. But what I can tell you when I did play here about 2 years ago. I had no issue with my withdrawals, they took about 3 working days but never had an issue. Largest amount withdrawan was 15 000 rand which was won on iron man and I won the mini marvel jackpot which was sitting on 7500 rand. I played on spider man and suddenly got to pick blocks for the jackpots.
Only issue with them is that they never call even though they promise to and are rude on chat. They don't seem to care at all about their players. My boyfriends account was suddenly locked when he actually didn't ask for this and requested a callback. Which he never received.
All I can say is if you depisited with NETELLER then they must pay you there. However if you made previous deposits with bank or card they will pay a sum to cover exposure and if any money remains it should go to preferred method.
I worked for a casino as a vip host a few years ago so this is my experience.
Hope it helps and good luck
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 1 user thanked Dee6977 for this useful post.
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