Joined: 7/2/2011(UTC) Posts: 611 
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Dear GamblingCity.com,
VideoSlots.com / Panda Media have decided to close my account in a very abusive manner: telling me things which are not real and refuses to cooperate on finding some satisfactory solution no matter what countless proofs I bring to show how wrong they are towards my situation so I feel I have no choice but to bring my issue to the large public with my try to obtain my account re-enabled. For the record, there is no money involved in this dispute (and for this fact I can't post this grumble at Gambling Grumbles section.)
Now let's get to the facts:
1) On 16th July 2015 1) VideoSlots.com informed me via Jennifer P. live chat agent that my account has been closed because after a discussion with Neteller the Finance Department concluded that I was abusing Neteller Points System.
2) I am copy-pasting point 2.9 from VideoSlots.com Terms & Conditions which read:
"2.9 A player may withdrawal as many times as he wishes as long as the thresholds are always exceeded. If a player withdraws more than once in a 1 day period a processing fee of €2.5, $2.5, £2.5, 25kr shall apply. All withdrawals with normal bank wire are free of charge regardless of how many times he wishes to withdraw per day."
3) I am also copy-pasting a VERY RELEVANT chat transcript which I had with VideoSlots.com live chat agent Carl A. on 6th July 2015:
"16:41 Constantin Denis-George: I have deposited €858 and wagered exactly €858 on blackjack. If you count splits and double downs, then yes I have wagered much more than my deposit.
16:42 Carl A: I understand. There will not be a fee on your withdrawal. :)
16:45 Constantin Denis-George: Thanks for confirmation. So the minimum turnover required is to wager the deposit in full, as per initial wager, in order to be considered sufficient game play for a free withdrawal?
16:47 Carl A: You are most welcome. Yes basically that is how it works. :)"
Please note that I have been in contact with Neteller myself and it has confirmed me that I conducted all my activities in a fair manner according to Neteller's Terms and Conditions and I've never been in breach or abusing any terms or benefits that me as a VIP player enjoy.
And my Neteller VIP manager also told me that Alexander Stevendahl from VideoSlots.com informed Neteller that my VideoSlots.com account has been closed at VideoSlots.com will "due to deposit and withdrawal abuse".
Also please note that while VideoSlots.com / Panda Media terms & conditions EXPRESSLY allow for more than one withdrawal per day (up to €10,000 per single withdrawal), and I have only asked for a single withdrawal daily (around €2000) and I was not playing with any bonuses. And I have always wagered in full (and even much more) the amount deposited before requesting a withdrawal. So I have always respected all Terms & Conditions of both VideoSlots.com and Neteller.com and all policies.
SO VideoSlots.com first time accuses me of Neteller Points-System abuse and after I prove them word from Neteller that I have conducted my gaming in a fair non-abusive manner from Neteller's point of view, VideoSlots.com comes to say that I was actually abusing deposits and withdrawals system of VideoSlots.com
OK, as I see it, the word "abuse" is something that cannot have a clear definition but is rather something to the acceptable limit (although still not breaking any rules, terms or conditions clearly spelled out). So when VideoSlots.com allows for unlimited deposits and withdrawals per each and every day up to €10,000 clearly spelled out in their own Terms & Conditions, it now comes to accuse me of deposits and withdrawals abuse in conditions that I never had more than one (€2,000) deposit and one (€2,000ish) withdrawal per 24 hours after giving them generous rollover wagering (much) more than my deposit amount?!?
All the Best,
Constantin
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Joined: 12/2/2011(UTC)
Posts: 290
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Well Constantin, sounds like they are actually saying, "You are a winning player and we don't want to risk our money."
Of course it is wrapped up neatly in a package that says, "You are a bad guy, so we don't have to play with you."
If you proved this was just a ploy, they would find another way to get rid of you. Don't think I would want to play there again.
katt
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Joined: 7/2/2011(UTC) Posts: 611
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Katt, I wouldn't make this buzz if they were telling me frankly "we think you are not a profitable player for us looking at your playing conduit". Probably I would have tried to find something convenient for both me and them (as I tried), but if nothing resulted I would not rant about this incident on the internet. (In fact this happened last year with Guts, Next Casino and Casino Luck - but I never ranted anywhere as they were frank.) But now I was playing differently than at the others and when you come at me to justify your actions with a lie and I show you it's a cheap lie, then you come up with another aberration which comes directly against your own terms & conditions I scream so everyone else hear my story. And for a matter of fact, variance was not on my side and I lost a total of €157 playing there.
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 1 user thanked Constantin for this useful post.
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