Joined: 1/15/2014(UTC)
Posts: 2
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Right let me tell you guys the situation I am in. I took on the big welcome bonus at Butlers Bingo deposit £500 get 100% bonus chips. I kept winning on the slots and finished the bonus wagering requirements on a balance of £6000. I withdrew the whole amount and was asked for ID documents which I supplied.
I was then told I broke the terms and conditions '9.13 If you are awarded a casino bonus as a result of a deposit then your maximum bet size must not exceed 6.25 chips, until such time as the full wagering requirement (30x) of the bonus has been met. This requirement cannot be met by playing Blackjack, Roulette or Video Poker.'
This was not true because the day I signed up and read the terms this was not in there! as you can imagine I started searching the term and conditions again to see and I came across at the bottom of the page 'Terms and Conditions last updated on 7th Decemeber 2012' This was 2 days after I had played the bonus, they day my ID was sent in! I have a picture of this.
I told the Casino that they changed the terms AFTER I hit my win which they deny. Its no coincidence here, when I read the whole terms the day I joined the previous update was months before, now if they updated before the 7th and on the 7th thats twice in 2 days. No, They have acted devious here and for a year I thought I was beaten as they are not regulated in the UK and I could not take legal action.
Now someone has brought this forum to my attention so after a whole year could I get this investigated and get my winnings back? Also is there a way to somehow see Butlers Bingos term for the day I played with a cached copy or somewhat?
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Joined: 4/30/2010(UTC)
Posts: 294
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Sorry to hear of your experience. Could I suggest you submit your problem to Steve at www.GamblingGrumbles.comPerhaps another Forum member has some ideas on how you can get a copy of the old terms. Perhaps they might be on Wayback Machine at http://archive.org/web/
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Joined: 1/15/2014(UTC)
Posts: 2
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Hi Graeme thanks for the response. I think http://archive.org/web/ will go along way to helping me get my winnings :). How can I contact Steve exactly?
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Joined: 4/30/2010(UTC)
Posts: 294
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To contact Steve at Gambling Grumbles, please go to www.GamblingGrumbles.comRegister there and submit your problem by following the instructions. I hope this is sorted out for you. Graeme
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