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I will be grateful for your comments, mainly very I care about and I look forward to the opinion regarding compliance with the procedures in similar situations, and the assessment of whether or not they are in accordance with the law and regulations governing mobile gaming.


1. Email received from Irina Radczuk day 07.02.2014.

Hello Grzegorz,
tcvr03330340
Hope this email finds you well.
My name is Irina and I am your VIP Relationship Host at Vegas Partner Lounge Online Casinos.
I am very happy to announce that after reviewing your account I have been assigned as your dedicated VIP Host
moving forward.
Should you have any questions or queries you would like me to look over to make your gaming experience with us
that much more enjoyable, please do not hesitate to contact me.
I added 50 euro free to your account to take your mind off reality and enjoy some well-deserved entertainment
with us!
And on top of this on your first deposit will receive a 100% bonus up to 150 credits.
And on top of this I will upgrade your account to Gold lounge.
Please login and enjoy with my compliments.
The month of February is full of activities, but the most anticipated is the launch of a new game called Avalon II,
which promises to be by far the most breathtaking online Slot game of the year.

I am really looking forward to building a successful relationship with you and hope I can bring a new and fresh
approach to your gaming experience at Vegas Partner Lounge.
Hope to hear from you soon and have a great week!
Best regards,
Irina
Vegas Partner Lounge
Email: Irinar@vegaspartnerlounge.com
Website: www.vegaspartnerlounge.com

In the email with a promotional offer sent by the casino right away you can see the lack of any references to regulations,
there is also no record of "terms and conditions apply".
In addition, granted by the Casino measures amounting to € 50 without accompanying regulations and rules are contrary to paragraph 37

(d) Ensuring that the rules that are approved relating to the award of the prizes is a players have been complied with.
 

2. Win of € 8,500 reached after turning 50 € more than 1470 times, 10-Year 11.02.2014.

3. Letter of congratulations from Irina Radczuk obtained on 11.02.2014. Congratulations were a specific amount that represented my winnings.


4. The procedures related to the update of the place of residence, which have been carried out by the financial Department of the Casino-the procedure was completed without any problems positively and continued in the period from 11.02.2014 to the transfer of my winning the SKRILL, what took place 14.02.2014.

5. Transfer "winning" took place in the hours after southern of 14.02.2014 and was for an amount of € 150.

6. The first attempts to explain the situation through contact with live casino the slide pointed to a complete lack of knowledge about its confiscation.
The first information and at the same time, an indication that suggested support casinos was a mistake when posting payments on the side of the Skrill.

7. Support the Casino Crazy Vegas and min. senior staff acting as crucial role to play in the casino-members of the Supervisory Board and the Pitt Boss-and despite the passing of time are not able to establish a uniform version of the reasons for its confiscation.

These discussions did not produce any measurable effect, met only with:

a huge disinformation,

giving incorrect information,

use of promotional regulations in terms of their complete and justify the confiscation has been carried out,

support the Casino did not respond to demands by me questions about for example. Rules and regulations with regard to the bonus for players with VIP status,

my comments regarding the operation of casinos in this respect have not been taken into account by the LGA

other reason confiscation carried out of which informed me three people was by Kevin O’Neill due to, inter alia, the mess and the excuse was quite surprising-support Crazy Casino does not have sufficient time and therefore such differences in the description of the merits carried out financial operations which was the confiscation of 8.350,00 E-my win.

8. My transaction history has been modified by the Casino is gone, among other things, the two deposits, which I did 14.02.2014.
Two transactions-deposits of 14.02.2014 year has been removed from the history, and I've been deprived of opportunities to preview the details of the transaction number 252993-from what can be seen above the only visible information is that it has been processed-to remind you that it was an operation which was made to confiscate € 8.350.
 

9. The inability to preview the details referred to in the previous paragraph the operation became the reason for my call, which I moved the day 26.10.2014 year from the Pit Boss and a member of the Board of Directors of the Casino, Crazy Vegas,-that is, Rachel, below I paste this conversation:

You are now chatting with Rachel
Rachel: Hi there, how are you doing today?
Me: tcvr03330340
Rachel: How may I assist you?
Me: i'd like to know why my transaction history isw not correct, transactions is
missing
Rachel: Would you mind waiting a quick moment while I check my records?
Rachel: Please could you confirm your First Name, Last Name, email address and
Date of birth?
Me: and i'd like to viev 11 Feb 2014 252993 View Processed EU € 8,500.00
Me: ---------------
Me: ---------------
Me: ---------------
Me: that transaction is not loading
Rachel: One moment pleae
Rachel: Please allow me a moment longer
Me: ok
Rachel: Thank you for your patience Rocki.
Me: not at all
Rachel: As per our financial department the amount of 8350 was confiscated as you
failed to meet wagering requirements.
Me: are you sure ?
Me: i don't meet wagering reqiurement
Me: yes ?
Rachel: Yes that is correct.
Rachel: As per our terms and conditions you are required to do so.
Me: you are pitboss and member o board of crazy vegas casino
Me: yes ?
Rachel: That is correct.
Me: why i can't see that transaction at transaction history ?
Rachel: It will show 150 on your side as the rest was not paid to you.
Me: that is not answer
Me: please answer for my question ?
Rachel: Do you see 150 in your transactions?
Me: i don't see anything because still loading
Rachel: But this was done since February so that might be why.
Rachel: Its a long time ago
Me: yes
Rachel: But if you want a audit report we can get that for you from our gaming
department.
Me: thanks for your help, i will use our chat as a proof
Me: you shoot beatifull own goal, thanks
Rachel: :)
Rachel: Do you want me to request the audit report?
Me: no, thanks, i will send our chat to manager of LGA
Me: the last version of confiscate was point 5.5.2 yours promotional terms but now is
change again :)
Me: bye bye
Rachel: What do you mean it changed if I may ask?
Rachel: It has been great chatting to you! Should you need anything else, please feel
free to contact us again.
Rachel: Please don't forget to rate my service by clicking the link below.
http://secure.vegaspartn...vey/Vote-my-service.aspx

In the preceding illustration, you may notice a very strange situation, the question for quite something else getting the answer completely unconnected
with what I asked-it is according to me of nervousness, lack of consequence, and that the Casino Crazy Vegas
uses all the methods available to avoid payment of my winning and this probably breaks a law…

10. Because of the situation I have already written you a letter to LGA, and because it does not contain any parts by Kevin O’Neill or any other employee of the LGA, I can get it to present in its entirety-below I present the main points, and the whole document will be attached as an annex.
In the email I've described the following events:

modification of my transaction history,

confiscation carried out was caused by information that I not meet wagering requirement, what she informed me the pit boss Rachel

I demanded an examination again my complaint and withdrawal


11. In response, which I received from the LGA are the following provisions:

information on other causes of seizures than that handed me the Casino employees,

the "new" version of the statement of grounds, which gave me a Kevin O'Neill was applicable by Casino point 5.5.2 additional (bonus) of the rules of procedure concerning the limit of payments to players who have not yet made any deposit (No deposit bonus),

the rest of the Casino Crazy Vegas was not according to Kevin O’Neill no matter, because it does not address any issues I described.



12. Have been closed all my accounts in the casinos belonging to the Vegas Partner Lounge is not available for me to justify this action, the only thing I learned from the carriage Casino Crazy Vegas is that my accounts have been closed on the basis of the decision of the Executive Board of the casino-no additional information has not been provided to me.

The changes that have occurred in the examination of the case in the rules of the Casino Crazy Vegas and in
the rules of procedure concerning the loyalty and Vegas Loyalty Lounge

1. In February 2014, disappeared no deposit bonus of € 50 for the players with the highest loyalty level.


2. Recently appeared in addition to the provisions governing the withdrawal limit for all allocated bonuses

Promotional offer which I received did not contain any reference to the any of the rules of the Casino, was deprived of even the standard formula, "terms and conditions apply".
It is an error committed by the Casino and, in particular, by Irine Radczuk and should Casino for this failure to pay.

The operation of casinos that rely on the use of in my case, the additional rules of procedure without prior information is probably illegal.
Quite an important fact is that many times I've asked Radczuk and other employees as In the Casino of the terms of the offer you received due to the fact that it was an offer addressed to players with a high loyalty status (VIP), not got any answer that would apply to granted me a bonus.

The same use of the additional provision of the rules of procedure is also in doubt due to the fact that starting the game in the Casino, the player is obliged to accept only the main terms and conditions.

The way of the granting of this bonus is incompatible with the provisions of due to the fact that € 50 that I received should be in my account after acceptance of rules, what rules.
In this case, the first email from Irina Radczuk was just informing you that on my account are available in the amount of 50 €.

The type of bonus, which used the House and later the LGA to justify the action taken was a bonus awarded to players who have not made any deposit and is called "no deposit bonus".
This is something with which we strongly disagree due to the fact that according to what can be seen in the casino application and more specifically in the “play-check” - VIP BONUS BM, when combined with the fact that is contained in the main Casino rules-it appears that VIP is quite another kind of bonus than "no deposit bonus", which shows that the line of Defense and the LGA is completely unfounded.

6.6 Bonus events that cannot be forfeited are:
• Initial deposit bonuses
• No-deposit bonuses
• VIP bonuses.

Subsequent Casino were astonishing avalanche of errors and disregard any provisions. Save the casino as someone who is "untouchable" and "stands above the law."
This state of affairs was due to the LGA, which "close eye" on all irregularities and disclosing how agent Casino Crazy Vegas.

This is particularly evident in the LGA denies a member of the Board of Directors of casinos giving other reason confiscation carried out.


I received a lot of reasons of confiscate my winnings, each time when I asked that was another. And paste a few of them:

- Pit Boss N(a)tandlie: Grfrometorwith a, you did not meet the onagering requirements as per our terms and
(c)he(d)andtions.-21, 02.2014
- Julian: Your winnings were limited due to the fact that you won from
a free bonus. We have rules regarding a free bonus. Whatever you win from a free bonus you
receive, you will be limited to 150 euros. That is a set rule in our casino.
- Pit Boss Abigail: Gregorz, as per the system here it states that you failed to meet the wagering
requirements for the cash-in-20.02.2014
- Pit Boss Abigail: Gregorz, The finance team has stated that you did not meet wagering
for the 8350 and therefore it was removed-20.02.2014
- Abigail: Gregorz, I am going to be straight forward with you here, the casino is
not going to payout your total cash-in, your cash-in had been restricted due to
winning coming of a no deposit bonus. -22.02.2014
- Abigail: Gregorz, and unfortunately can not go on debating this issue with you, as
No matter which context you put it in, your cash-in size has been restricted and
you will not receive the confiscated balance-22.02.2014
- LEA: the password you have been told before, the funds were removed because you won from
The loyalty points that were credited to you
That not all reasons and have more chat conversations and. ..

With arguments, different interpretations and add to the Rules of the non-existent records such as "Particular day" can be drawn, for example, the following absurd conclusion:



Below is a letter that I have already written you on this issue, inter alia, to the Maltese financial supervision.


I come to you with a huge request for help, as the institution with the power and the ability to influence something which I think undermines the co-existence of any rules and the law, and thus verify whether someone or something can be above the law.
The case concerns a company holding a license- LGA/CL1/405/2007, to operate an online casino-Crazy Vegas Casino and licensors-The Lotteries and Gaming Authority Malta.
In the accompanying documentation for a detailed description along with the materials constituting the evidence in the case, are the inter alia conversations with the support staff of casino Crazy Vegas and official correspondence between me and the- The Lotteries and Gaming Authority Malta and me and casino.
On the run by me alone since February 14, case reached the following conclusions:
-The Lotteries and Gaming Authority Malta-according to what it is and what it should represent the pending case be guided by objective assessment based on the materials submitted by both parties of ongoing proceedings.
In this case we are dealing with a denial of the theory that the activities of the LGA are limited to the below mentioned:
-Adopt as a cause of seizures originating in the Rules section which casino has no legal basis to require me to acceptance of additional terms and conditions and accept from any acceptance took place in relation to this particular situation-casino committed a manifest error of not putting any information on the principles and rules in the mail that I received from the offer and not telling me about it in a different form, so that the rules are applicable in this case can come only from the General Terms and Conditions
-Hat does not notice the obvious and persistent breaking its own regulations and Maltese law by the casino Crazy Vegas in terms of even actions which has committed against the manipulation of my transaction history or to close my account without giving any reasons for, or are endemic certifying false information.
Something which is given as the cause, explanation and justification and rationale for financial operations is something that should be something significant and important-in this case concerns the confiscation quite a significant amount, and please pay attention to the complete ignoring of this fact by-The Lotteries and Gaming Authority Maltaand changing from day to day the reasons given by the casino (especially bizarre change took place recently and this information were given and confirmed by a member of the board casino on the basis of the findings of the finance department-the reason given as justification for confiscation is unfounded And further calls into question the basic knowledge of mathematics.)
-The Lotteries and Gaming Authority Malta completely ignored situations occurred and informed me the reason and justification for confiscation is still additional rules of the casino-it seems to me the fun casino with the cause of seizures can be regarded as a criminal offense.

Please refer to the materials that are attached and take action to enforce password payment from the LGA is what has been confiscated without justification and draw the consequences in relation to the Crazy Vegas Casino


To sum up, with such a huge distraction and the lack of basic features, which should show the employees so high the first time I have encountered in my life.

I'll be very grateful for assessing the validity of what I presented above, as well as guidance on how to proceed in this matter

Personally I feel you have valid points and the casino did a mistake by not giving you the terms that applied to your 50 euros gift. Unfortunately this is a case where nobody seems to be able to help you out.

With common sense, it is the casino's employee (Irina) mistake and she is the person who should be penalized for all your case.

Unfortunately the Courts (LGA and eCogra) judged in favour of the casino and I now start to agree with what Mr. Graeme said so many times, namely that the regulator bodies for online casinos are of no real use except to make some money for certain governments.

I feel for you buddy. I see your case like a golden fish caught in an industrial fishing net. No matter what incommensurable value has that golden fish, it is going to be canned. This story represents a sad page in the book of your life, just turn the page and never look back.

Edited by user Sunday, March 01, 2015 9:32:38 PM(UTC)  | Reason: typo

Katt, what you say makes sense too and it is actually the safest way to proceed every time one wants to give online gambling a go.

But I think we (online gambling supporters) should unify and fight against this "read loads and loads and more loads of terms and conditions every time you touch our online casinos". In theory no matter if you play with or without a bonus, we have to read terms every time we log in into our accounts, especially for those casino whose terms say "we can modify the terms without giving out notices".

The only written terms a casino should provide are: players to be of legal age to play real money games, and KYC docs be sent at sign up.

If I would be the owner of a casino, I would have someone available 24/7 to verify player documents on the go and as soon as the player signs up the casino would automatically block his real money account (if the software permits, I would still let the player play for fun to accommodate with the games) and when sending activation link for email verification I would inform the player that all real money play can be unlocked only after KYC documents have been sent and that this process takes only 15 minutes at maximum, at any hours.

And as far as the bonuses are involved, I would never offer bonuses via phone calls, all bonuses would be offered via email or website and all terms to which the bonus is subjected clearly written under the bonus offer. If I decide to impose max bets or restrict certain games from bonus play this will also be implemented by software and the player will be simple not allowed by the software to break the bonus rules.

If I would still need to list a couple of necessary terms (more than sure I will), I will strive make it shorter than 900 words so a player can read all that in less than 5 minutes. And I will also strive to have clear up front rules with simple words, not like the ones used in a Court.

I'd like to get answers to the following questions, which relate mainly to the provisions, which in theory must be followed by the casino and the guardian of the regulator should be (in my particular case LGA), to the facts concerning my actions in this case - and I have a very substantial materials among other things:

conversations with live suport,

e-mail correspondence,

the provisions of the casino, which existed between February of last year.

I'm not a novice when it comes to issues related to casinos and wins, much larger than in this case.

Does the facts listed below, which have a very large body of evidence casino and LGA broke the rules or is it what I'm fighting is completely unfounded and meaningless.

I have received a VIP BONUS (BM) ,the specifications put below.



I disagree with the classification of the casino and the LGA that was a regular NDB.

Is the whole line of defense based on something that is justified?

Repeatedly asked for casino workers and my VIP HOST to provide me the rules and regulations bonus granted to me - I never got a reply, I have a full e-mails to confirm ...

Does the casino may require acceptance of additional regulations (Promotional terms and conditions), in my case, if it has put absolutely no information in the promotional offer?

Do the same manner in which they received 50 Euro is consistent with the principles and whether to place it on my account without my approval is also in accordance with the law?

Let me remind you that e-mail only had information that there were 50 Euro in my account ...

If I, however, this law has been broken there is someone that is able to help me without the need to settle the matter before the court in Malta?

Edited by moderator Saturday, March 07, 2015 3:32:36 AM(UTC)  | Reason: Not specified

Irina made a mistake, is an employee of the casino Crazy Vegas Casino in such a system takes full responsibility - it seems to me that this is the only reasonable prospect if I'm wrong I do not see in such a system is nothing.
I do not know whether employed by the casino have liability insurance in case of such events, and in August to pay for the mistakes and do not really understand the basis on which the casino is not what Irina has done nothing.