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LYnchie  
#1 Posted : Thursday, December 09, 2010 11:56:33 AM(UTC)
LYnchie

Joined: 12/9/2010(UTC)
Posts: 3
So I've decided to come post here at the suggestion of a couple of members from casinomeister and latestcasinobonuses. This is truely a horror story and no one can seem to help, because vegascasino21 simply refuses to respond to ANYONES emails. It is as if they are just ignoring all payouts and are shutting down, because I won over a month ago, and mods, reps, and highly posting people have tried to get them to comment with no avail. So here is my story...
About 3 months ago I decided to download vegascasino21 because I used all the bonuses up on the other topgame sites and liked their slots and cashed out before on Rich and Diceland. So I download Vegascasino21 and start depositting. After 2 months of depositing and no winnings, I depositted for the last time and won the max cashout which happend to be 500, I talked to support he told me everything was good and I could cashout the 500. A week goes by, and I ask the guy about the cashout, and he tells me I need to wait for a faxback form in the mail. This sounded fishy, as I know all casinos try to push the topic of cashing out back and back until they think they get you to spend your money. But whatever, I wait for this thing to arrive in the mail, never comes. I start sending emails to support, finance, and talk on chat asking them where it is or if I can get it by link. The guy starts using retarded comments and stupid abbreviations for words which made me angry. For example he said things like, how r u doing cutie.. shit like that. I got very angry after talking to this person for 10 minutes and was banned.... Now i try to log onto my account again and it gives me 2 phone numbers to dial... WOW both don't work, and say they are disconnected.. So I email again, and again, and gain... nothing works, these guys have ignored every email i've ever sent, and refuse to pay me. I cannot log onto my account, I cannot get them on the phone, I cannot get them via email, no one else can get them for me, I feel as though I have been scammed, and I now feel that I may never be paid the 500 I am owed. If nothing else I wish to let eveyrone know NOT to do business with vegas21 if you are going to do business with TOPGAME at all... Thanks for listening to my rant, as it has helped a little just to get some off my chest at how outrageous these places are.
I KNOW THEY PROVIDE EVIDENCE OF FOUL LANGUAGE!!! This is their only arguement, we don't dispute the fact that, yes, they made me mad enough to make me swear, keep the ban by all means, this does not result in forfeiture of funds for dropping an "f" bomb... If, and when, the topgame rep responds to you telling you that I used a swear word, he will think this will settle the fact that they owe me and should end the conversation and im sure he will add nothing mroe in the email.
SteveRusso  
#2 Posted : Saturday, December 11, 2010 5:06:08 AM(UTC)
SteveRusso

Joined: 5/18/2010(UTC)
Posts: 49
Hi LYnchie,

I will be happy to try to help you with your problem, but first you must do a few things.

1. Go to www.gamblinggrumbles.com and register there.
2. Click on the link that says "email message" and copy and paste the post that you made here.
3. Include the following additional information:

a. Your user name (or account number) at the casino.
b. The e-mail address you are registered with there.
c. Your full real name.
d. The city and country in which you live.
e. The e-mail address of the last person from the casino who wrote to you (if any did).

Now, for anyone else who read LYnchie's post. No matter how badly you feel you may have been treated by a casino, do not lose your temper and especially do not start cursing at their customer service rep. This will never help you and can only serve to harden the casino's stance.

Best,
Steve Russo
Manager, Gambling Grumbles
LYnchie  
#3 Posted : Saturday, December 11, 2010 9:46:39 AM(UTC)
LYnchie

Joined: 12/9/2010(UTC)
Posts: 3
Yes, I went to your homepage before I found this forum, however, I cannot register on your main page (if it is a different registration process from this forum) and the upper right corner that says that the registration process and login is "loading" never stops "loading" and I cannot make a new account or even log in to one if I had one.. If you can send me a direct link on the registration form that would be helpful, thanks in advance!
SteveRusso  
#4 Posted : Saturday, December 11, 2010 9:50:18 AM(UTC)
SteveRusso

Joined: 5/18/2010(UTC)
Posts: 49
I am going to notify Admin of the problem you are having. Meanwhile, go ahead and send the info without registering.
LYnchie  
#5 Posted : Saturday, December 11, 2010 10:19:19 AM(UTC)
LYnchie

Joined: 12/9/2010(UTC)
Posts: 3
I guess I do not see where the email link is, what email would you like me to email this information to? I just see a Send Email link that just opens up outlook express.
SteveRusso  
#6 Posted : Saturday, December 11, 2010 10:35:15 AM(UTC)
SteveRusso

Joined: 5/18/2010(UTC)
Posts: 49
When it opens up Outlook Express it has my e-mail address already entered.
mrobin  
#7 Posted : Thursday, November 03, 2011 7:23:41 PM(UTC)
mrobin

Joined: 10/30/2011(UTC)
Posts: 2
Thank you.
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