Hello, I joined the adrenaline casino 08/06/2015 at 12:30 I made a deposit, but I have not won anything, and on 03/12/2015 I made another deposit with a bonus of 50%, I finished the wagering requirement, made a withdrawal request of $ 500 “1 – screenshot of the pending withdrawal page”, I sent my documents as soon as I made that withdrawal request, and after six hours, I received an email confirming that my documents were received and my account was fully verified “screenshot of the email”, as It is marked on casino adrenaline page at askgamblers that the pending period is 24 hours and payment 0-24 Hours, I contacted the live chat on Saturday 05/12/2015, they answered that I will soon receive an email from finance department and I should get my winning soon, but I still have not received anything 135 hours now, I contacted the live chat many times, and today they have replied to me that my account is under investigation because the finance department found a duplicate account, what I find unacceptable, I have never done in any online casino since I began playing on 1998, more, If there was a duplicate account why they sent me an email that my account was verified, and I told the live chat that if they want I can even made a live cam from my webcam with my ID in hand, just to prove them that I am that person, I have chosen this casino because he was well ranked on askgambler and more that it was a certified and trusted casino, but after what I see now, and after this delay without any answer from finance department, I ask askgambler please to consider the word trusted, I play on most many online casinos, and have my account verified with all of them and with the same documents I sent to casino adrenaline, I have never had this kind of problem with any of other casinos, because I have never opened 2 accounts at the same casino, Please try to resolve this problem.
Edited by moderator Thursday, January 07, 2016 11:43:14 PM(UTC)
| Reason: Editing heading